I cannot express in words how disappointed I am with this purchase.
I had some other emergencies pop up so I couldn't install it immediately. Now I have installed the lock on my front door and discarded the old one. Now I'm stuck. I followed the instructions and added the lock to my XThings app. I was unable to add users. I updated something (I don't remember what the first option was) and then it told me I needed to update the firmware. I tried at least 10 times without success. It kept timing out. Today I tried to login and received a message saying "server error". I decided it was possible that the app was corrupt. So, I uninstalled / reinstalled the app. Now I am receiving a message saying "server malfunction". I went online and had to create a new account. It seems my old account doesn't exist anymore. Now that I have recreated an account I went to your support page and tried to reply to someone who is having the same issue I am. I receive "internal server error" when I try.
Needless to say this product and my experience is extremely negative. I only made the purchase to get a newer version of your lock. The first 2 I purchased worked well for me. Now I'm stuck with a front door that only opens using a key. If I wanted a lock like that, I could have spent $20 at my hardware store. Please contact me to resolve this.
Forest
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